Privacy Policy

Last updated: July 2026

At Rustic Grace Living, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

When you visit our store or place an order, we may collect the following information:

Name and contact details (email address, phone number)
Billing and delivery address
Payment information (processed securely — we do not store card details)
Order history and browsing behaviour
Device and browser information

How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our website and shopping experience
Send marketing communications (only with your consent)

Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies.

Marketing Communications

If you opt in to receive marketing emails, we may send you updates about new products, promotions, and brand news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Third-Party Services

We work with trusted third-party service providers to operate our store, process payments, and deliver orders. These providers only have access to the information necessary to perform their services and are required to keep your data secure.

Payment Security

All payments are processed through secure, encrypted payment gateways. We do not store your full payment card details on our servers. Your financial information is handled in accordance with industry security standards.

Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate data
Request deletion of your personal data
Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at support@rusticgraceliving.com.

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.