Shipping Policy

At Rustic Grace Living, we are committed to delivering your order safely, carefully, and as quickly as possible. Please read our shipping policy below so you know exactly what to expect.

Order Processing

All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an order confirmation email immediately after your purchase.

Shipping Time

Standard delivery takes 5–10 business days from the date of dispatch, depending on your location. Delivery times are estimates and may vary during peak periods or due to circumstances outside our control.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and carrier details. Please allow up to 24 hours for tracking information to become active.

Tracking Your Order

You can track your order at any time using the tracking link provided in your shipping confirmation email. If you experience any issues with tracking, please contact our support team and we will assist you.

Shipping Delays

While we do everything possible to ensure timely delivery, occasional delays may occur due to high demand, weather conditions, or carrier disruptions. If your order is significantly delayed, please contact us and we will investigate on your behalf.

Incorrect Address

Please ensure your delivery address is correct at the time of checkout. Rustic Grace Living is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we will do our best to update your details before dispatch.

Lost Packages

If your tracking shows your order as delivered but you have not received it, please first check with neighbours and any safe locations around your property. If the parcel cannot be located, contact us within 7 days of the expected delivery date and we will work with the carrier to resolve the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund promptly.